Terms and Conditions
REGISTRATIONS & LIABILITY WAIVER All clients must complete a registration & liability waiver before attending any classes or massage treatments. As a client of YYC CrossFit you consent to placing a valid credit card on file in the secure booking system(MindBody). Your card will be charged for any and all services provided unless you provide an alternative form of payment, including late fees or cancellation fees. In order to use any and all services at YYC CrossFit you are required to sign a registration waiver indicating that you understand the terms of this agreement and consent to any additional charges.RESERVATIONS Clients must create an account on MindBody with a valid email and phone number to register for classes or book appointments. Registration can be completed online, over the phone or in the gym. A credit card is required to purchase a pass or book an appointment. If a class you wish to attend is full, add yourself to the wait-list. A notification email or text will be sent immediately as a spot becomes available. If the wait-list is full, the client is encouraged to check for availability online or to sign up for another class time. Please ensure to arrive 10-15 minutes before class start time. Late entry to a class is not permitted. NEW CLIENT SPECIALS The 6 Week Challenge will provide you with 6 weeks of unlimited CrossFit classes. You are eligible for the offer if it is your first class in the gym. This does not include workshops, special events, or registered class series. The New Client Special for massage and cupping is valid for one 60 minute treatment. You are eligible for the special offer if it is your first 60 minute visit. Other massage lengths and/or types are not eligible for a New Client Special discount. DIRECT BILLING YYC CrossFit offers direct billing with Green Shield Canada, SSQ, Empire Life and Alberta Blue Cross. YYC CrossFit offers claim submission for the following companies: Manulife, Canada Life, Great-West Life, Sun Life Financial, Maximum Benefits, Standard Life, Chambers of Commerce Group Insurance Plan, Cowan, Desjardins, Industrial Alliance, Johnson & Johnston Group. Please present your health insurance information before your appointment to take advantage of this convenient service. CLASSES Please let teachers know if you need extra assistance, if you have injuries or any special requests. Clients can use their regular class pass or unlimited pass for any $25 drop in class. Class pass expires 365 days after activation. (Activation is set to be on the day of the purchase, unless otherwise specified). WORKSHOPS/REGISTERED CLASSES Workshops and registered classes have a separate cost. They are not covered by unlimited passes, new client special passes and drop in passes. Registration for a workshop or registered program must be cancelled a minimum of 48 hours prior to the workshop/program date. No refunds will be issued to those cancelling after the required time. No exceptions. If cancellation occurs within the required time, an account credit will be issued for the amount paid for the workshop/program. If a series of workshops are purchased, the cancellation must happen before the series begins. Partial refunds will not be issued. If YYC CrossFit cancels a workshop. Class registered class or appointment, a full refund will be issued. Massage treatments begin the moment you enter the treatment room. This is the time you have dedicated to yourself and we want to ensure you have a great experience. Please let the practitioner know of any requests, hot the pressure is, if you need more or less oil, etc. Please note that we do not accept bookings or cancellations over email. MASSAGE MEMBERSHIP DISCOUNTS + UPGRADES Become a YYC CrossFit Massage Member and enjoy sayings and discounts on massage , class passes and boutique items. The Monthly Massage Membership requires a minimum 3 month commitment. The monthly rate includes one 60 minute or one 90 minute Relaxation, Therapeutic or Deep Tissue with a Registered Massage Therapist each month. In the same month, any additional 60 or 90 minute treatments are the same price. This includes Deep Tissue, Therapeutic and Relaxation massages. WAIVERS Clients are required to sign a waiver in person or online prior to their first class. Clients who have booked an appointment must complete the waiver in person. Please arrive at least 10 minutes before the class start time or appointment in order to fill out the waiver. CANCELLATIONS A minimum of 24 hours is required to cancel a massage appointment. Appointments cancelled within the 24-hour period will result in a 50% charge of the scheduled treatment cost. No exceptions. Late appointment modifications are subject to additional charges. Registration for a workshop or registered program must be cancelled a minimum of 48 hours prior to the workshop/program date. No refunds will be issued to those cancelling after the required time. No exceptions. If cancellation occurs within the required time, an account credit will be issued for the amount paid for the workshop/program. If a series of workshops are purchased, the cancellation must happen before the series begins. Partial refunds will not be issued. If YYC CrossFit cancels a workshop, class or appointment, a full refund will be issued. OTHER CHARGES Classes must be paid in full before entering the class. Appointments are charged after the session is completed. Single towel rental is $2. SPECIAL OFFERS & DISCOUNTS Sales and specials must be purchased within the valid dates. Coupons/discounts are always One Per Person. Passes purchased during a sale must be activated by the offer end date. The New Client Special, Monthly Membership and Massage Membership are not eligible for additional discounts/sales unless otherwise stated. Special offers & discounts cannot be combined with any other offers. Gift cards that are donations can only be used towards the service stated on the card. No cash value. No exchanges. No refunds. REFUNDS YYC CrossFit class passes, memberships, merchandise and gift cards are non-refundable. TRANSFERS YYC CrossFit class passes, memberships and gift cards are non-transferable. YYC CrossFit appointments can be transferred to another client to avoid late cancellation charges. All clients that wish to book an appointment at YYC CrossFit must have valid credit card information and a MindBody account. MINORS A legal guardian must sign the waiver for anyone under the age of 18 before attending a class or appointment. No exceptions. Children under the age of 11 will not be admitted to regular classes. MEMBERSHIP POLICIES CLASS PASS Class passes expire 12 month after activation. Activation is set to be on the day of the purchase, unless otherwise specified. MONTHLY GYM MEMBERSHIP
- When you purchase a monthly all access pass membership you are signing up for an automatic monthly payment. The contract will continue to charge monthly until you provide cancellation notice.
- The membership can be cancelled with notice given via email to info@yyccrossfit.com a minimum of 14 days prior to the termination date. The next month’s payment cannot be cancelled with less than 14 days notice.
- On the date of renewal each month you will be provided with unlimited sessions to be used for class attendance. After 30 days you will be charged for your access to the following month.
6 & 12 MONTH PREPAY
- Prepaid memberships cannot be extended, transferred or cancelled.
STUDENT & SENIOR DISCOUNTS: Valid identification is required (Student ID & Government photo ID).
